Ensures that the highest levels of customer care and service are maintained at all times.

· Paying attention and nurturing of the guests

· Escorting the arriving guest to their rooms, introducing the room, promoting hotel services

· Ordering and organizing of the services required by the guests, providing information according to the standards of the hotel;

· Escorting of the VIP guests, monitoring and preparing reports

· Displaying a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.